You have questions ? Do not hesitate to contact us, our sales department is at your disposal!
We will answer you as soon as possible (a few hours maximum).
Contact form: https://familieshirt.com/contact
Fanpage: https://www.facebook.com/familiebecher/Frequently asked Questions :
Why do I pay shipping fees multiple times?
We are often asked why you have to pay several times for postage on a multiple purchase. Our operation is based on "print on demand" which means that your products are printed directly after your payment (we have no stock). Our printers do not manage the order grouping, ie each printed design is shipped separately, if you order 6 different designs you will receive 6 parcels. On the other hand if you order several times the same design but on different media (example: 1 T-Shirt + 2 Sweaters) then we apply the postage, in this case, and only in this case, the printer can send all your articles at once!
I wish to order?
Fill in the information about the ordered product: choose the size of the product and order an additional quantity by clicking on "Add a product". Fill in the payment information: your name and surname, your email, your delivery address and the payment method used (Carte Bleue, VISA, Mastercard or Paypal). And that's all ! You do not need to create an account to place an order.
I want to cancel my order?
You wish to cancel your order? Nothing more simple, just go to our site, tab 'Track My Order' and enter your order number to cancel. You will have the possibility to cancel your order. Be aware, however, that we will not be able to accept a cancellation request once the end of campaign period has passed. You will find the deadline of end of campaign in our site.
I want to modify my order
I want to change your delivery address?
Nothing more simple, just log on to our site in the tab "Track the order" and enter your order number to edit. Do you want to change the size of your product? You must contact our customer service. Be aware, however, that we will not be able to accept a change request once the end of campaign period has passed.
Shipping & Delivery.
When will I receive my product?
We offer two types of delivery: Standard Delivery: Your product is sent in letter format without tracking. The postman will deposit your item in the mailbox of the recipient of the order. If your item exceeds A4 size, it will be sent in parcel format and will have a tracking number. Fast Delivery: By choosing this type of delivery (if proposed), you will have a tracking number to track the delivery of your order from his departure from our workshops.
Your order is sent!
You can follow the progress of your order by visiting our site, tab 'Track My Order' and entering your order number starting with O. You will know, as well, what is the status of your order: in production, printed, shipped . Do not have your order number? You will find it in your confirmation email, which you will receive after placing your order. You have lost the confirmation email? Just log in to our site in the tab 'Track My Order' and click on 'Forgot your order number?' and enter the email address used to place your order. Do not remember the email address used? Contact us via our contact form, indicating us: the purchased product, the date, the amount, your name and first name.
Is my credit card charged when I order a product?
No. Your card is charged only if the campaign reaches its goal. The collection of your order is made the day of the end of the campaign. If however the campaign does not reach its goal, no levy will be made on your bank account.
Accepted methods of payment:
You can pay your order by credit card (Carte Bleue, Visa, Mastercard) or via Paypal. Warning: Single-use e-cards are not accepted.
Checking your credit card:
At the time of your payment, it is possible that a verification of your card is requested to you. This verification is part of a 3D Secure procedure and is used to strengthen the security of payments. All you need to do is follow the authentication procedures of your bank to ensure that you are the holder of the bank card used.
What is the visual cryptogram?
The CVV or visual cryptogram is a 3-digit security code that you will find on the back of your credit card. It is essential to provide it at the time of payment to allow us to validate your order.
Is my payment secure?
Thanks to an HTTPS protocol, your payment is secure and ensures that all your banking information is transmitted to us by following a completely secure procedure. The collection of your credit card information is provided by Be2bill, payment solution approved. We do not store any information related to your credit card.
My purchase is not taken into account?
Your payment could not be registered? Contact us without delay using the contact form. We put a point of honor to assure you an irreproachable quality of service and you will answer as soon as possible.